Case Management

Avineonics

Regulatory Utility Commission Suite

Overview

Many regulatory utility commissions rely on multiple file sharing techniques, databases, internal and external websites, spreadsheets, emails, and paper-based processes to manage compliance with mandated rules and procedures for protecting consumer interests. While such an approach may provide some level of automation, it is not the most effective and comprehensive method for regulatory oversight. It also increases service costs to citizens with severe limitations on how quickly the commission can respond to applications for formal and information proceedings.

The Avineonics Regulatory Utility Commission Suite (RUCS) is a comprehensive solution for automating commission business processes. The solution includes a public facing website for consumers along with a secure collaboration portal with business process and document management capabilities for commission users, utility companies, and other registered users.

Benefits

  • Commissioner, director, and supervisor dashboards for regulatory oversight
  • Improved application adjudication timeline for citizens at reduced fees
  • Process automation for internal departments
  • Automated business rules monitoring based on mandated rules and procedures

Key Features

  • Inquiries and complaints
  • Meeting and events calendar
  • Electronic filing, service lists, docketing, and case management workflows
  • Invoices and electronic payments
  • Rulings and orders
  • Pipeline safety inspections
  • Meter test scheduling and results
  • Energy assurance survey and exercises
  • Consumer satisfaction surveys