Utility Commissions

Avineonics

Utility Commissions

Utility commissions face many challenges as they strive to maintain objectivity while balancing interests of elected officials, utilities, and citizens. Their operations involve extensive interactions among their internal stakeholders, as well as with the utilities they regulate and the customers served by those utilities. Such communications must be archived for future reference and, in many cases, service level agreements mandate prompt replies. 

The Avineonics Customer Care and Regulatory Utility Commission Suite (RUCS) was designed to address these requirements. RUCS offers a comprehensive solution with complete automation of common utility commission processes such as addressing inquiries and complaints, updating calendars, administering the case management workflow, and conducting public satisfaction surveys. All of these tasks can be performed more efficiently using the Avineonics state-of-the-art application suite.